Refund Policy

What a purchase includes

The one-time USD packs provide 1 video for $9.99, 3 for $24.99 or 10 for $69.99. There is no recurring charge or subscription to cancel. Unused video allowances do not expire. Payment does not automatically submit a video; you confirm generation after returning to the creator.

When generation fails

If a task is confirmed as failed, the video allowance consumed by that task is automatically returned to your balance. This return does not send money to your payment method and does not automatically create another video.

A queued or processing task, delayed update or interrupted connection is not yet a confirmed failure. Check the existing task in My creations before making a new attempt.

Completed videos and new attempts

A new generation consumes a new allowance. AI results can vary; a preference for a different creative result does not trigger an automatic allowance return. If a delivered file will not play or has missing audio, ask support to review the technical problem. This does not affect rights available under applicable law.

Finished videos remain available for 30 days from completion. Download before the displayed expiry; expiry is separate from a generation failure.

Payment questions and refund requests

For a suspected duplicate or incorrect charge, or a request for a monetary refund, email [email protected] without signing in. Include the order number, payment date, amount and a short explanation. Add the task reference if the concern involves a video. Never include passwords, full card numbers or card security codes.

Mandatory consumer rights under applicable law remain unaffected.

Or sign in to send a support ticket

Read the Terms of Service and Privacy Policy for the related service and data rules.